CLIVE BANKS

email: clive@clivebanks.co.uk

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EMPLOYMENT HISTORY:


Current Projects
Maintaining my cult television website, ‘The Science-Fiction and Telefantasy Databanks’ at www.clivebanks.co.uk.


HEAD OF SERVICE MANAGEMENT
Reach plc. (formerly Trinity Mirror)
April 2018 to present
Responsible for the management and governance of the operational delivery of IT services provided to the business in a multi-vendor environment (Version 1, HSO, Vodafone, Virgin Media). Identified and implemented wide-ranging service improvement workstreams to ensure a positive customer experience, increase value, improve supplier performance, and promote best practice. Point of advice and guidance for end user queries, and a level of escalation for incidents and problems. Contributed to the selection of a new managed service provider, and the transition onto their new support model. Oversaw governance of suppliers’ management of major incidents, streamlined MI processes and standardized communications into the business. Worked collaboratively with internal technology teams on strategic initiatives that harmonized the disparate service desks supporting the business, and transitioned users from recently-acquired companies on legacy systems and networks onto the centralized Reach service stack. Overhauled project processes for service transition and decommission. Drove maturity transformation plan to raise level of supplier service provisioning.


SENIOR SERVICE DELIVERY MANAGER
Informa
July 2017 - Jan 2018
Responsible for assuring the end-to-end service delivery of IT services provided to GE by Group IT. Supported business planning, and acted as the single point of contact at an operational management level for coordination between Global Exhibitions and Group IT. Proactively identified areas for service improvement; implemented new customer satisfaction survey to baseline user feedback on service provision. Championed innovation in service desk by identifying and implementing enhanced categories for logging requests. Provided Subject Matter Expert advice and guidance on initiatives feeding into a transformation plan to mature the existing service support model. Governed major incident management to reduce risk and disruption to the business.


SERVICE ASSURANCE MANAGER
Technology, Distribution and Archive, BBC
April 2005 - March 2017
Coordinated the delivery of quality technology services provided to the BBC by third-party suppliers Atos, BT, Vodaphone, Xerox and Condeco. Ensured compliance with technology framework contract agreements between customer and supplier. Delivered service assurance for Managed Applications, Storage and End User Compute Towers, in alignment with SIAM model. Championed support of BBC internal divisions Radio and Education, Studioworks, Worldwide, and UKTV. Managed and led a team of Technology Service Advisors. Reviewed service, suppliers, and processes to identify and target areas in need of improvement, as well as opportunities for savings. Delivered continual service improvement plans, collaborated in defining needs / priorities / SLAs, mitigated risks, and supported service transitions on time and without incidents.


TECHNOLOGY CONSULTANT
Technology Division, BBC
March 2004 – April 2005
Ad hoc project management and technical support; evaluating existing services and processes and identifying areas of improvement. Undertook a project to audit and reconcile all the I.T. equipment used throughout BBC Vision, completion of which provided an annual saving of £350,000+.


INFORMATION TECHNOLOGY CO-ORDINATOR
Television Business and Finance, BBC
January 2004 – March 2004
Responsible for the ordering, implementation and general running of the I.T. equipment used throughout the department, which comprised of 200+ staff, including the channel controllers.


ASSET & CONFIGURATION CO-ORDINATOR
Technology Finance, BBC Technology Ltd.
May 2001 - January 2004
Asset management for the 65,000+ items of IT equipment used across the entire BBC. This involved general finance duties such as reconciliation and correction of customer accounts, solving customer disputes, use of databases and spreadsheets, office administration, invoice processing and project co-ordination.


WEB DESIGNER and PRODUCER
December 2001 - March 2003
Designed and created websites for 'Silver Acre Comics' (www.silveracre.com), 'The Hamilton Clinic' and others.



LOCATION DIRECTOR
'Real Food', BDP Media / Taste Channel
January 2001 - February 2001
Location director for various celebrity interviews, shot on location with a BetaCam crew for the 'Real Food' programme.


DEVELOPMENT PRODUCER
'Guinness World Records', Clark Pictures
November 2000
Development work on a children's game show.


PRODUCER
Guinness World Records', Clark Pictures
June 2000 - October 2000
Responsible for producing over 300 short films for inclusion on the 'Guinness World Records' website. These films were either specially shot by the team at Clark, or obtained from record holders, and then edited into short packages.


SENIOR ASSISTANT PRODUCER
'N.O.W. Television', Pacific Century Cyberworks, Trans World International
January 2000 - June 2000
'Now Television’ streamed video daily across the Web. I was responsible for the development and writing of programme content for the 'Technology' strand of the channel, directing location made films on DVCam, animating sequences using Flash and writing Web pages posted alongside each show. I also deputised for the producer whenever necessary, and edited programme material using Avid Xpress.


PRODUCER and STUDIO DIRECTOR
'Raw TV', Carlton Television
July 1999 - November 1999
'Raw TV' was a two-hour magazine show covering music, fashion, the arts and topical issues, aimed at a teenage audience, transmitted daily on Carlton World. I was responsible for researching, writing and producing many editions of the show and the items included within them. Also produced and directed many location-based items on Beta and on DVCam for inclusion in the shows. I also directed several editions of 'Raw TV' in a multi-camera studio environment.


PRODUCER AND DIRECTOR
'Voyager', BBC Children's & BBC Knowledge
February 1999 - July 1999
I researched, wrote, produced and directed thirty thirty-minute editions of the education programme 'Voyager'. Voyager was an alien probe that received signals from CBBC programmes. The series was aimed at 8-10 year olds, and used a mixture of CGI material, archive sequences from shows such as 'Blue Peter', 'Smart' and 'It'll Never Work', as well as original material using popular presenters. I wrote, produced and directed these short films, which were shot on location using Widescreen on DVCam.


PRODUCER AND STUDIO DIRECTOR
'Hype', BBC Children's
October 1998 - February 1999
'Hype' was a live, three-hour magazine show for the 13-17 year old audience, broadcast direct from Molinaire studios in the heart of London’s Carnaby Street. I wrote and produced many live editions of the show, as well as many pre-recorded insert items on Beta and DVCam, which were shot on location both in the UK and in New York. I also directed several live studios, using a multi-camera set-up.


ASSISTANT PRODUCER AND DIRECTOR
'Pick of the Week', BBC Choice
June 1998 - September 1998
‘Pick of the Week’ was one of BBC Choice's flagship shows, featuring the 'best bits' of the BBC's output, repackaged with original linking material. I researched, wrote, directed and produced many insert films that featured members of the public. These were shot on location using on DVCam. The live shows also enabled me to gain experience of studio floor management.


LOCATION DIRECTOR
'Teletubbies', Ragdoll Productions / BBC Children's
April 1998
I wrote, produced and directed a short film insert for the popular pre-school series, featuring children aged under-5 making bread! This was shot on BetaCam with a location crew.


LOCATION DIRECTOR
'Get Your Own Back', BBC Children's
March 1998
I wrote, produced and directed a short film insert for the game-show series; this was shot on BetaCam with a location crew.


PROGRAMME ACQUISITIONS CO-ORDINATOR
BBC Children's
June 1996 - June 1998
Editorial responsibility for Children's Programmes such as 'Teletubbies', 'Playdays', 'Goosebumps', 'Spider-Man', 'Marvel Action Hour', 'Sweet Valley High', 'Noddy' and 'Pingu'. Prepared and re-versioned material for transmission. Acted as liaison for external production companies and distributors. Assisted Head of Children's Commissioning with preparation of transmission schedules. Provided producer approval of first edits on co-produced series, such as 'William's Wish Wellingtons', 'The Busy World of Richard Scarry', and 'Dennis the Menace'.


PRODUCTION ASSISTANT
'Ants in Your Pants' Series 1, BBC Children's & BBC Worldwide
September 1995
Production Assistant duties and gallery work on thirteen studio-based episodes, working with puppet Otis the Aardvark.


ASSISTANT ACQUISITIONS EXECUTIVE
BBC Children's
November 1993 - June 1996
Assistant to Acquisitions Executive, with editorial responsibility for content on purchased Children's Programmes. Prepared programme material for transmission, and provided relevant production paperwork.


SENIOR ALLOCATIONS ASSISTANT
BBC Post Production
January 1989 - November 1993
Responsible for the co-ordination of post-production resources, including staffing, editing, dubbing and transferring of materials.


ACCOUNTS CLERK
BBC Engineering Accounts
1987-1988
Responsible for the processing and payment of Engineering Finance invoices and accounts. Other duties included drawing cheques, liaising with clients and departments and general office duties.



QUALIFICATIONS, SKILLS & TRAINING:


TRAINING AND QUALIFICATIONS:

ITIL 4 Strategist: Direct, Plan & Improve (DPI) (Purple Griffon - May 2023)

Cyber Security Incident Commander (Secureworks - October 2022)

ITIL 4 Foundation (Knowledge Academy - March 2020)

Agile Project Management (BBC – February 2016)

Product Management (BBC – October 2015)

Software Management Foundation (Crayon/FAST – September 2015)

ITIL 3 Foundation (Quanta – February 2012)

Managing Successful Projects (BBC – May 2011)

IT Relationship Management: Aligning I.T. with the Business (Learning Tree - April 2010)

ITIL 2 Foundation (BBC – January 2009)

Consultancy Course (IBM - September & October 2008)

Chairing and Facilitation (BBC - September 2008)

Project Management Core Skills (BBC - June 2008)

Advanced Reporting (BBC - June 2008)

Managing Group Dynamics (BBC - April 2008)

Creative Facilitation (BBC - September 2007)

Delivering Successful Projects (BBC / Proteus Project Management - September 2007)

Powerful Presentation Skills (BBC - October 2006)

Influencing Skills (BBC - September 2006)

BBC Leadership Programme (Ashridge - September 2006)

Fair Selection (BBC - March 2006)

Negotiation Skills (Scotworks - January 2006)

Advanced Excel for Windows (BBC - January 2003)

Avid Xpress Editing (BBC - March 2000)

Flash Animation (PPC/TWI - March 2000)

Optima Editing and Phoenix Logger (BBC - May 1999)

Digital Video Camera – Extended Skills (Sound & Vision) (BBC - October 1998)

Lighting, and Lighting Health and Safety (BBC - July 1998)

Programme Budgeting (BBC - October 1997)

Executive Health and Safety (BBC - September 1997) & (TWI - April 2000)

Digital Video Camera Skills (BBC - August 1997)

Director's Camera Command (BBC - October 1996)

Trainee Technical Recording Operator (BBC Post Production - September 1993)


6 O Levels: Fleetwood Secondary School, Chessington, Surrey (September 1979 - October 1985)


OFFICE SKILLS:

I have a comprehensive knowledge of Excel, which I use to maintain spreadsheets, databases and many other applications, and am also able to use advanced features such as macros, pivot tables, conditional statements, lookups, etc. I am experienced in using Access to create databases, queries, forms and reports. I have used Visio to create diagrams, organisational charts and flowcharts. I have used SAP to create orders, carry out GRN-ing, run reports and carry out reconciliation. I am fully versed in the use of Word as a writing and word processing tool. I can programme in HTML code in order to create and maintain websites. I can use Power Point to create presentations and packages. I have experience of using Flash for animation work. I have a practical understanding of Photoshop, which I use for photographic and web-based projects. I am familiar with the everyday applications and machinery found in a modern office environment.


PUBLISHED WORK: AUTHOR

'Dog Detectives' (2013, on Amazon Kindle - available to buy here)
(A children's comedy-adventure novel, featuringthe adventures of renowned canine detective Barrington Bones and his hapless assistant, Trevor)


'The Star Trek Fact Files' - Various Articles


PUBLISHED WORK: RESEARCHER

'The Making of Terry Nation's Blake's 7' - Boxtree (1997)

'Carry On Laughing' - Virgin (1996)

'Classic Who-The Harper Classics' - Boxtree (1996)

'Classic Who-The Hinchcliffe Years' - Boxtree (1995)

'The Doctors' - Boxtree (1994)

'The Radio Times' - 'Star Trek' Article (1992)

'The Monsters' - Boxtree (1992)



NATIONALITY:

British


REFERENCES:

Available on Request


click here to Download C.V.

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